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gg89 collects and uses your personal data only to run your account, process transactions through Nagad, Rocket and Upay, and keep your records accurate. This policy explains exactly what we collect, why we hold it, and what you can do about it — access to this site depends on your local law and eligible regions.
When you open an account with us, we collect the information needed to run it: your name, contact details, login credentials and the transaction records tied to your deposit and withdrawal activity. If you fund your account through Nagad, Rocket or Upay, our system logs the transaction reference, amount and wallet identifier associated with that payment — not your full wallet PIN or password, which never passes through our systems. We also collect technical data automatically: the device type, browser version and IP address used each time you access the site. This helps us detect unusual login patterns and maintain session security. Cookies and similar tools record your session state so the lobby and your account preferences load correctly on your next visit. We do not sell your personal data to third parties. Data shared with payment processors like Nagad or Rocket is limited to what those providers need to complete your transaction, and is governed by their own published policies. Retention periods vary by data type: transaction records are kept for as long as our operational and regulatory obligations require, while technical logs are held for a shorter period. You can ask us to clarify retention timelines by reaching out through the support routes listed on this page.
Transaction references logged when you deposit or withdraw via Nagad. Your Nagad PIN is never stored or transmitted through our system — only the reference ID and amount are recorded.
Rocket payment records are kept as part of your account transaction history. We receive only the confirmation data Rocket shares after a transfer completes, not your account credentials.
Upay deposits generate a transaction record in your account ledger. We retain this for account reconciliation purposes and to support any dispute or verification request you raise.
This privacy policy covers the data we collect and process directly through your gg89 account — from registration through to each transaction and support interaction. It does not extend to third-party services, external payment providers or any site we link to from our pages. Understanding the boundaries helps you know exactly who is responsible for which part of your data.
Data you submit when opening or updating your account — name, contact details, login identifiers — falls fully within this policy. We control how it is stored, accessed and corrected.
Deposit and withdrawal records tied to your account are covered here. The portion of that data processed by Nagad, Rocket or Upay is governed by the respective provider's own policy, not ours.
Cookies and session data generated while you browse the lobby or use account features are covered. We explain what each category does and how to manage preferences in the cookie settings.
External links, game studios and payment processors have their own data practices. This policy does not cover them. We recommend reading their published terms before sharing data with those services.
You have practical options under this policy — this is not just a statement of principle. You can ask to see the personal data we hold on your account at any time. If something is wrong — a contact detail, a name spelling, an outdated address — you can request a correction through the account settings page or by writing to our support team. If you believe we are holding data we no longer need, you can ask us to review the retention basis and, where our obligations allow, request deletion. We will confirm receipt of any data request and respond within a reasonable period. Where we cannot fulfil a request in full — for example, because a transaction record must be kept for reconciliation — we will explain which part we can action and which part we cannot. Access to these rights is available regardless of how you fund your account, whether that is via Nagad, Rocket or Upay. We handle every data request the same way: logged, tracked and followed through.
Submit a data access request through our support channel. We will provide a summary of the personal data held on your account.
Update contact information directly in account settings, or ask support to make the change if the field is locked after verification.
If you are unsure why we hold a specific piece of data, ask us. We will explain the basis for holding it and how long the retention period lasts.
Where retention is no longer justified by our operational obligations, you can ask us to delete or anonymise the relevant records. We will confirm the outcome in writing.
If you have a question about how we handle your data, want to submit a request, or need to report a concern, use the contact routes published on the site. We do not publish contact details that are not actively monitored.
The live chat widget on the site connects you with our support team. Use it to submit a data question or request, and a team member will log it and follow up.
Send your privacy-related request to the support email address shown in the contact section of the site. Include your account identifier so we can locate your records promptly.
The help section within your signed-in account area contains guidance on managing data preferences, updating contact details and reviewing your transaction record.
We keep your account data on systems with access controls that limit who can view or edit records. Session tokens expire after inactivity, and login attempts from unrecognised devices prompt an additional verification step shown in the account flow. Cookie preferences can be reviewed and adjusted from the settings panel — only strictly necessary cookies run without your input.
Internal access to account data is restricted to staff with a direct operational need. We log access events so any unusual pattern can be identified and reviewed without delay.
We categorise cookies by purpose: session, analytics and preference. You can turn off non-essential categories from the cookie panel. Strictly necessary cookies cannot be disabled as they keep your account session running.
Transaction records are kept in line with our operational requirements. Technical session logs are held for a shorter period. When retention is no longer justified, data is deleted or anonymised.
When this policy changes in a material way, we update the published version and note the revision. Continue using the account after a policy update means you have seen the revised terms.
These are the questions that come up most often about how we handle account data. If your question is not here, use the live chat or email route to ask us directly.
We collect your name, contact details, login credentials and the device information your browser sends. Once you make a deposit via Nagad, Rocket or Upay, we also log the transaction reference and amount associated with that payment.
We share data only where it is necessary to operate your account. Payment data goes to the processor — Nagad, Rocket or Upay — to complete your transaction. We do not sell personal data to marketing companies or unrelated third parties.
Submit a data access request via live chat or the support email shown on the site. Include your account identifier. We will compile a summary of the personal data we hold and respond within a reasonable timeframe.
Yes. Some fields can be updated directly in account settings. For locked fields — such as verified identity details — contact support with your correction request and we will review and update the record where the change is valid.
Transaction records are retained for as long as our operational and reconciliation obligations require. If you want to know the specific retention period for a data type on your account, ask us and we will give you a clear answer.
This policy covers data we process through your account. Access to the site itself depends on your local law and eligible regions. If you are accessing from Bangladesh, confirm that your use complies with local regulations before proceeding.