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This page sets out the legal basis on which gg89 operates, what applies to your account, and how eligibility is determined by your local law and eligible region. Read these terms before you create or continue using an account.
gg89 applies these terms to every account session, transaction record and wallet interaction conducted through our platform. Access to account features — including deposit paths via Nagad, Rocket and Upay — is subject to whether your use is consistent with the laws applicable in your region. We do not confirm eligibility on your behalf; you are responsible for checking that accessing this platform is lawful where you are located. Where a conflict exists between local law and these terms, local law takes precedence. Our policy covers how we collect, store and handle data produced during your account sessions, including transaction records generated when you move funds between your account and a mobile wallet. We retain records for the period required under our operational obligations, and we keep them in a form that lets you request a copy or raise a correction. Any material change to these terms is communicated through the account notification area or by the contact routes listed on this page. Continuing to use your account after a notified change is treated as acceptance. If any clause is unenforceable in your jurisdiction, the remaining clauses stay in effect. These terms are written in English; in the event of a translated version, the English version controls.
These terms apply specifically to account access, on-platform transactions, site content you interact with and the boundary between our services and third-party providers. Understanding each boundary helps you know where our obligations begin and end.
Terms govern how you create, verify and maintain your gg89 account. Access eligibility depends on your local law and the eligible regions we serve. We do not override local legal restrictions — your login is subject to them.
Any deposit or withdrawal processed through Nagad, Rocket or Upay is recorded in your account transaction log. These records fall inside our policy scope. Transaction disputes should be raised via the support routes listed on this page.
Game content, promotional notices and lobby materials hosted on gg89 are covered by these terms. We make no claim about content on external links or partner pages. Site content is for account holders in eligible regions only.
Payment processors and game studios operate under their own terms. Where you use Nagad or Rocket to fund your account, that wallet provider's terms also apply to your wallet-side transaction. Our terms do not override theirs.
You hold specific rights over the data and records attached to your gg89 account. You can request a copy of the transaction records we hold — including Nagad, Rocket and Upay deposit logs — by contacting support through the routes shown below. If any account detail is recorded incorrectly, you can ask us to correct it; send the request with your registered account reference and the specific field to be corrected. You also have the right to ask what data we hold and why we hold it. Where local law grants you the right to request deletion, we will assess that request against our retention obligations and respond in writing. Raising a question about these rights does not require you to close your account. Every request is logged and handled through the same published support routes, so you have a record of what was asked and when.
Open the transaction history section of your account to see logged Nagad, Rocket and Upay activity. For a full data record beyond what the account panel shows, submit a request through live chat or email support.
If your registered name, contact number or wallet reference is recorded incorrectly, contact support with your account ID and the correction needed. We confirm receipt and update the record after verification.
Send your question to the email route listed in the support section below. Include your account reference so we can locate your data record and give a specific answer rather than a generic response.
For access issues, eligibility questions or anything that affects your ability to use your account under these terms, reach our support team via live chat or the published email. State the exact issue; a case reference is issued for follow-up.
Policy and account rights questions go through the same support routes we use for account help. Use the channel that suits the urgency of your question — live chat for time-sensitive access issues, email for formal data or correction requests where a written record matters.
Open the chat icon from any page on gg89 while signed into your account. Suitable for access questions, account verification steps or clarifying a policy clause. A transcript can be requested at the end of the session.
Send formal data requests, correction submissions or eligibility queries to the email address published in your account help section. Include your account reference and the specific policy point you are raising for a traceable written reply.
The help area inside your signed-in account lists current contact routes and published policy documents. Check there for the most current version of these terms and for any updates notified after your last login.
We hold account and transaction data only as long as our operational obligations require. Data handling, cookie use and account security measures are described in the relevant policy documents accessible from your account panel.
Transaction records — including wallet activity from Nagad, Rocket and Upay — are retained for the period required under our obligations. After that period, records are deleted or anonymised. You can ask how long a specific record is held by contacting support.
We use cookies to maintain your login session and record site navigation. Cookie preferences can be adjusted through your browser settings. Disabling certain cookies may affect how account pages display or load on your mobile device.
Your account credentials are your responsibility to keep secure. We do not ask for your password through chat or email. If you suspect unauthorised access, contact support immediately through the live chat route and follow the verification steps shown in the account security section.
When these terms are updated, we publish a notice in the account notification area. Changes do not apply retroactively to completed transactions. The date of the current version is shown at the bottom of the full terms document in your account panel.
These questions cover what we get asked most about account rights, data handling and how these terms apply in Bangladesh. If your question is not answered here, use the live chat or email route to raise it directly.
Access and eligibility depend on your local law and whether Bangladesh is an eligible region under our current terms. We do not confirm eligibility on your behalf. Check whether using this platform is lawful in your location before creating or continuing an account.
Your Nagad, Rocket and Upay transaction logs are visible in the account history panel after you sign in. For a full exported record, submit a written request through the email support route with your account reference. We confirm receipt and provide the record within the period stated in our policy.
Where local law gives you a deletion right, you can submit a request through email support. We assess it against our retention obligations — some records must be kept for operational reasons — and reply in writing with the outcome and any records we are required to keep.
We publish a notice in your account notification area whenever these terms are updated. Continuing to use your account after that notice is treated as acceptance of the revised terms. Changes are not applied retroactively to completed transactions or earlier sessions.
Send a written description of the issue to the email support address shown in your account help section. Include your account reference and the specific data point in question. A case reference is issued so the matter can be tracked through to a written response.
Yes. When you use Nagad, Rocket or Upay to move funds to or from your account, that wallet provider's own terms apply to the wallet-side transaction. Our terms cover what happens on the gg89 account side. Both sets of terms apply at the same time.